Frequently Asked Questions
Everything you need to know about shopping at Midlothian Music USA™
What are your shipping options within the United States?
We offer standard and expedited shipping options across the continental USA. Orders are typically processed within 1-2 business days, and tracking information is provided via email as soon as your package departs our facility.
What is your return policy for instruments and gear?
We want you to be completely satisfied with your purchase. You can return most items in their original condition within 30 days of receipt for a full refund or exchange, excluding shipping costs.
Do you inspect instruments before they are shipped?
Yes, every instrument at Midlothian Music USA™ undergoes a professional multi-point inspection and setup by our experienced technicians to ensure it is play-ready the moment it arrives at your door.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as secure digital payment options like PayPal and Apple Pay.
Do you offer financing for larger purchases?
Yes, we partner with specialized financing providers to offer flexible monthly payment plans. You can select the financing option at checkout to see if you qualify for low-interest or interest-free terms.
How can I track the status of my order?
Once your order ships, you will receive an automated email containing your tracking number. You can also log in to your account on our website to view your order history and real-time shipping updates.